Exclusions from reimbursement

There are some circumstances where the rules do not apply and you will not be eligible to claim reimbursement.  These include:

• Payments made before 7 October 2024
• APP fraud claims submitted more than 13 months after the final payment to the fraudster
• Payments made using cheques or cash
• Payments made to an account you control. For example, a nominated bank account.
• International payments, or payments to accounts held outside the UK
• Civil disputes
• Payments sent or received by credit unions, municipal banks and national savings banks
• If you have acted fraudulently or been grossly negligent
• Payments made for unlawful purposes