How to make an APP fraud claim

If you think you’ve fallen victim to an APP fraud please contact us immediately.

Who do I contact?

You can call us on 01509 631960 or pop into one of our branches.

What happens when I’ve submitted my claim?

The Society will investigate your APP fraud claim and let you know the outcome as quickly as possible.

Timescales for eligible claims: The Society aims to refund straight forward claims within five working days.  For more complex cases this may take up to 35 working days.

Is there anything else I need to do?

We may ask you for additional information about your claim, please make sure you respond to any requests.

You’ll also need to report the fraud to the police.

What are the timescales for submitting an APP fraud claim?

You should report any APP fraud as soon as you become aware you’ve been scammed.

You must submit your reimbursement claim within 13 months of the final payment made to the fraudster.