Reimbursement Rules

From 7 October 2024 if you are victim to an APP Fraud then you may be eligible to claim a refund.

• The rules only cover payments made in the UK by CHAPS or Faster Payments
• You are eligible to claim if you are:
  • ­ An individual
  • ­ A microenterprise (employs fewer than 10 persons and has annual turnover of less than £2million)
  • ­ A charity (with income of less than £1million per year)
• You can only claim in respect of payments made on or after 7 October 2024
• Your reimbursement claim must be submitted within 13 months of the final payment made to the fraudster
• The maximum amount you can claim is £85,000
• A claim excess of £100 may apply
• Every claim will be assessed on a case by case basis
• Certain payments are excluded from the reimbursement rules (see ‘Exclusions from reimbursement’)