Existing Borrowers

Planning on moving home?

Moving home is an important decision and can be both exciting and stressful. It’ll be important to you to find the right property and location and we can help you by finding you the right mortgage to suit your needs and circumstances. Visit our Mortgages page for all our current mortgages.  If you’d like to speak with our Advisers, just call us on 01509 389282.

Wanting to borrow more on your mortgage?

If you want to improve your home or raise money for other eligible reasons, we’re here to help you.

Just call us on 01509 389282 to talk to one of our friendly qualified Advisers or you can request a call-back  at a time convenient to you.

What to do when your mortgage product ends

It’s easy for existing borrowers to switch their mortgage product when their deal ends and far easier than applying for a new mortgage because there’s no solicitor involvement and much less paperwork to complete.  We’ll contact you at least three months before the end of your current deal to tell you about our exclusive range of existing borrower loyalty products.

Just call us on 01509 389200 to talk to one of our Mortgage Support team or you can request a call-back  at a time convenient to you.

Wanting to make a change to your existing mortgage?

If you need to make changes to your existing mortgage account, please see the numbers below.

For the following changes, you need to call 01509 631961

• Change of personal details eg. change of name/address
• Changes to your direct debit
• Lump sum payment/redemption
• Extend your mortgage term
• Convert some/all of your repayment mortgage to interest only
• If you have a self-build mortgage and are ready for your next stage release

Alternatively you can request a call back at a time convenient to you.

For the following changes, you need to call 01509 389282;

• Add/remove a borrower
• Reduce your mortgage term
• Convert some/all of your interest only mortgage to repayment

Alternatively you can request a call back at a time convenient to you.

What to do if you’re experiencing financial difficulty

At The Loughborough we understand that there may be times when you could be facing difficulties in making your mortgage payments.

Should you be experiencing financial difficulties or think you might not be able to meet your mortgage repayment now or in the future it’s important that you contact us without delay on 01509 631952.

Our Mortgage Service team is available from 9.00am to 5.00pm Monday to Friday.  Your call will be answered personally by one of our friendly and trained team members who will work with you to understand your individual circumstances and to try to agree a solution that meets your needs.

You can also find further advice on our page Concerned about paying your Mortgage.